USE CASES
Increase your customer retention.
Powered by unique AI
Automate and Accelerate you get and understand customer data.
Our real time product monitoring is a single platform that tracks product issues and alerts you.
We identify who is going to churn, and the reason for churn.
Customers love you if you listen to them and fix their problems.Real time monitoring of customer experience identify critical issues,
Measure engagement, especially post support use. Identify customers who with opportunity to increase engagement and CLV.
Get a single view of all data.Speed up issue resolution by 10x. This will transform product and customer experience. And reduce costs.
Monitors customer experience in real time, and get alerted when something goes wrong.
Easy coverage of different markets and languages.
Easy to start - no code or IT resources required.
product ratings
Improve product ratings.
Don’t waste your time on waiting for and reading product reviews. Our 24/7 monitoring service tracks all product issues. Across the world
These are issues that the technical monitoring systems do not spot or the testing has missed.
Increase your product ratings.
Reduce the time to find your product bugs, defects and functional issues. Reduce the product resolution time.
Get alerted when new issues emerge, or a problem worsens
Works across countries and languages
Increase your reach and beat the competition
Market your content more effectively and weaponize your performance data.
200k
500k
1.5M
2.5M
CHURN
Reduce Churn
Reducing churn is a powerful driver of growth.
We identify unhappy customers, who are likely to churn. We also highlight the reasons driving the churn.
We separate them by your segments, making it easy for the marketing team to track and run retention campaigns.
Guaranteed to reduce your churn. And drive your growth.
Works across countries and languages.
customer experience
Improve the Experience
Customer Satisfaction (or love) is the cornerstone of all business metrics. It creates loyalty, drives upsell and powers CLV.
To build that cornerstone, listening and addressing issues rapidly is critical.
Our service does that for you. It automates and accelerates understanding of customer experience. Helping you fix and generate love for your brand.
Accelerates understanding of actual customer experience.
Works across countries and languages.
engagement
Increase Engagement
Increasing customer engagement leads to higher value and lower churn.
We measure engagement, especially post support use.
We identify risky customers who are likely to decrease their usage and could be future churn risk.
We also identify opportunities, where customers could increase their usage, with higher value.
Measure customer engagement
Increase customer value.
customer care
Lower Cost
Customer Care is a value creating part of a company. You understand the actual experience, across the lifecycle of a customer.
Our service helps Customer Care increase their value - by listening to all customer data in all channels. And then accelerating and automating the understanding of insights.
Acceleration leads to quick understanding of the insights and a faster resolution. This means fewer customers are impacted, lower calls and contacts, resulting in reduced costs.
Quicker understanding and faster resolution.
Fewer customers impacted and reduced costs.
Global
Coverage of Global customers
Higher retention and growth requires coverage of all the key markets. It requires the capability to understand customers across continents, the languages they speak, write and converse in.
Global coverage gets a quick understand of global product and experience problems and the local issues. This helps in prioritisation and fast resolution.
Identify and separate global and local issues.
Fast prioritisation and resolution across markets
Integrated with different data systems
Livechat
Steam
Typeform
Discord
Microsoft Store
Trustpilot
AppStore
Amazon
Google Play
SurveryMonkey
Freshchat
Youtube
Telegram
Zendesk
Intercom
Zapier
Slack
Livechat
Steam
Typeform
Discord
Microsoft Store
Trustpilot
AppStore
Amazon
Google Play
SurveryMonkey
Freshchat
Youtube
Telegram
Zendesk
Intercom
Zapier
Slack
Typeform
Steam
Trustpilot
Intercom
Zendesk
Microsoft Store
Livechat
Discord
SurveryMonkey
AppStore
Youtube
Slack
Freshchat
Zapier
Amazon
Telegram
Google Play
Intercom
Zendesk
Telegram
Freshchat
Google Play
AppStore
Livechat
Steam
Typeform
Discord
Microsoft Store
Trustpilot
Amazon
SurveryMonkey
Youtube
Slack
Zapier
Zendesk
Zapier
Youtube
Typeform
Trustpilot
Telegram
SurveryMonkey
Steam
Slack
Microsoft Store
Livechat
Intercom
Google Play
Freshchat
Discord
AppStore
Amazon
Zendesk
Zapier
Youtube
Typeform
Trustpilot
Telegram
SurveryMonkey
Steam
Slack
Microsoft Store
Livechat
Intercom
Google Play
Freshchat
Discord
AppStore
Amazon
Retain to grow quicker.
A single AI based platform to improve customer satisfaction and product quality. Making customers want to stay with you longer
