USE CASES

Increase your customer retention.
Powered by unique AI

Automate and Accelerate you get and understand customer data.

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Improve Product Ratings

Our real time product monitoring is a single platform that tracks product issues and alerts you.

Identify Churn Triggers

We identify who is going to churn, and the reason for churn.

Increase Customer Experience

Customers love you if you listen to them and fix their problems.Real time monitoring of customer experience identify critical issues, 

Increased Engagement

Measure engagement, especially post support use.  Identify customers who with opportunity to increase engagement and CLV.

Lower Costs

Get a single view of all data.Speed up issue resolution by 10x. This will transform product and customer experience. And reduce costs.

Real Time Alerts

Monitors customer experience in real time, and get alerted when something goes wrong.

Global

Easy coverage of different markets and languages.

Easy & Quick Setup

Easy to start - no code or IT resources required.

product ratings

Improve  product ratings.



Don’t waste your time on waiting for and reading product reviews. Our 24/7 monitoring service tracks all product issues. Across the world

These are issues that the technical monitoring systems do not spot or the testing has missed.

Increase your product ratings.

Reduce the time to find your product bugs, defects and functional issues. Reduce the product resolution time.

Get alerted when new issues emerge, or a problem worsens

Works across countries and languages

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Increase your reach and beat the competition

Market your content more effectively and weaponize your performance data.

200k

Monthly Impressions

500k

Monthly Impressions

1.5M

Monthly Impressions

2.5M

Monthly Impressions
CHURN

Reduce Churn

Reducing churn is a powerful driver of growth.

We identify unhappy customers, who are likely to churn. We also highlight the reasons driving the churn.

We separate them by your segments, making it easy for the marketing team to track and run retention campaigns.

Guaranteed to reduce your churn. And drive your growth.

Works across countries and languages.

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customer experience

Improve the Experience

Customer Satisfaction (or love) is the cornerstone of all business metrics. It creates loyalty, drives upsell and powers CLV.

To build that cornerstone, listening and addressing issues rapidly is critical.

Our service does that for you. It automates and accelerates understanding of customer experience. Helping you fix and generate love for your brand.

Accelerates understanding of actual customer experience.

Works across countries and languages.

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engagement

Increase Engagement

Increasing customer engagement leads to higher value and lower churn.

We measure engagement, especially post support use. 
We identify risky customers who are likely to decrease their usage and could be future churn risk.

We also identify opportunities, where customers could increase their  usage, with higher value.

Measure customer engagement

Increase customer value.

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customer care

Lower Cost

Customer Care is a value creating part of a company. You understand the actual experience, across the lifecycle of a customer.

Our service helps Customer Care increase their value - by listening to all customer data in all channels. And then accelerating and automating the understanding of insights. 

Acceleration leads to quick understanding of the insights and a faster resolution. This means fewer customers are impacted, lower calls and contacts, resulting in reduced costs.

Quicker understanding and faster resolution.

Fewer customers impacted and reduced costs.

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Global

Coverage of Global customers

Higher retention and growth requires coverage of all the key markets. It requires the capability to understand customers across continents, the languages they speak, write and converse in.

Global coverage gets a quick understand of global product and experience problems and the local issues. This helps in prioritisation and fast resolution.

Identify and separate global and local issues.

Fast prioritisation and resolution across markets

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Identifies Customers at Risk
Identifies Reasons for Risk
Improves Product Quality
Improves Customer Experience
Global
Simple, Intuitive Dashboards
Alerts
Easy& Quick to Start

Integrated with different data systems

Livechat
Steam
Typeform
Discord
Microsoft Store
Trustpilot
AppStore
Amazon
Google Play
SurveryMonkey
Freshchat
Twitter
Youtube
Reddit
Telegram
WhatsApp
Facebook
Zendesk
Intercom
Zapier
Slack
Livechat
Steam
Typeform
Discord
Microsoft Store
Trustpilot
AppStore
Amazon
Google Play
SurveryMonkey
Freshchat
Twitter
Youtube
Reddit
Telegram
WhatsApp
Facebook
Zendesk
Intercom
Zapier
Slack
Typeform
Steam
Trustpilot
Intercom
Zendesk
Microsoft Store
Twitter
Livechat
Discord
SurveryMonkey
AppStore
Reddit
Youtube
Slack
Freshchat
Zapier
Facebook
Amazon
WhatsApp
Telegram
Google Play
Intercom
Zendesk
Telegram
Twitter
Freshchat
Google Play
AppStore
Livechat
Steam
Typeform
Discord
Microsoft Store
Trustpilot
Amazon
SurveryMonkey
Youtube
Reddit
WhatsApp
Facebook
Slack
Zapier
Zendesk
Zapier
Youtube
WhatsApp
Typeform
Twitter
Trustpilot
Telegram
SurveryMonkey
Steam
Slack
Reddit
Microsoft Store
Livechat
Intercom
Google Play
Freshchat
Facebook
Discord
AppStore
Amazon
Zendesk
Zapier
Youtube
WhatsApp
Typeform
Twitter
Trustpilot
Telegram
SurveryMonkey
Steam
Slack
Reddit
Microsoft Store
Livechat
Intercom
Google Play
Freshchat
Facebook
Discord
AppStore
Amazon
View all integrations

Retain to grow quicker.

A single AI based platform to improve  customer satisfaction and product quality. Making customers want to stay with you longer

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