Automate and Accelerate you get and understand customer data.
Our real time product monitoring is a single platform that tracks product issues and alerts you.
We identify who is going to churn, and the reason for churn.
Customers love you if you listen to them and fix their problems.Real time monitoring of customer experience identify critical issues,
Measure engagement, especially post support use. Identify customers who with opportunity to increase engagement and CLV.
Get a single view of all data.Speed up issue resolution by 10x. This will transform product and customer experience. And reduce costs.
Monitors customer experience in real time, and get alerted when something goes wrong.
Easy coverage of different markets and languages.
Easy to start - no code or IT resources required.
Don’t waste your time on waiting for and reading product reviews. Our 24/7 monitoring service tracks all product issues. Across the world
These are issues that the technical monitoring systems do not spot or the testing has missed.
Increase your product ratings.
Reduce the time to find your product bugs, defects and functional issues. Reduce the product resolution time.
Get alerted when new issues emerge, or a problem worsens
Works across countries and languages
Market your content more effectively and weaponize your performance data.
Reducing churn is a powerful driver of growth.
We identify unhappy customers, who are likely to churn. We also highlight the reasons driving the churn.
We separate them by your segments, making it easy for the marketing team to track and run retention campaigns.
Guaranteed to reduce your churn. And drive your growth.
Works across countries and languages.
Customer Satisfaction (or love) is the cornerstone of all business metrics. It creates loyalty, drives upsell and powers CLV.
To build that cornerstone, listening and addressing issues rapidly is critical.
Our service does that for you. It automates and accelerates understanding of customer experience. Helping you fix and generate love for your brand.
Accelerates understanding of actual customer experience.
Works across countries and languages.
Increasing customer engagement leads to higher value and lower churn.
We measure engagement, especially post support use.
We identify risky customers who are likely to decrease their usage and could be future churn risk.
We also identify opportunities, where customers could increase their usage, with higher value.
Measure customer engagement
Increase customer value.
Customer Care is a value creating part of a company. You understand the actual experience, across the lifecycle of a customer.
Our service helps Customer Care increase their value - by listening to all customer data in all channels. And then accelerating and automating the understanding of insights.
Acceleration leads to quick understanding of the insights and a faster resolution. This means fewer customers are impacted, lower calls and contacts, resulting in reduced costs.
Quicker understanding and faster resolution.
Fewer customers impacted and reduced costs.
Higher retention and growth requires coverage of all the key markets. It requires the capability to understand customers across continents, the languages they speak, write and converse in.
Global coverage gets a quick understand of global product and experience problems and the local issues. This helps in prioritisation and fast resolution.
Identify and separate global and local issues.
Fast prioritisation and resolution across markets
A single AI based platform to improve customer satisfaction and product quality. Making customers want to stay with you longer