Transform Customer Experience
Manas reduces the volume of customer contacts from the first week of use.
In the first year, you will see reduction of up to 22%.
We guarantee that!
Lower customer contacts lead to lower customer care costs.
Reduce your costs. From the first week.
Manas spots customer journey and product issues as they emerge. This continually improves customer experience and satisfaction.
We guarantee that!
Easy to start - no code or IT resources required.
Manas sends you alerts when the experience is going wrong for customers.
This could be new issues, or spikes in existing issues.
If your customers speak multiple languages, Manas has it covered.
Manas does not acquire or keep any personal data. We are compliant with GDPR and other data protection laws.
No effort required from your teams, including IT.
Manas uses AI and automation to do the work.
The volume of customer contacts is a good measure of the health of the customer experience.
It is also expensive.
One of the key drivers of customer contact volume is the delay in identifying issues in customer and product experience. Due to delays, more customers are affected; more calls, contacts and tickets are raised; customer satisfaction goes down. In some cases, customers may leave.
Manas listens to customers in real time, and alerts you of new and emerging issues. Manas alerts you about spikes in issues.
This helps you to address the issues fast, reducing customer affected. Reducing customer contacts and lowering costs.
Reduce customer contacts by up to 22% in a year
Reduce customer contacts by up to 38% in 2 years
Market your content more effectively and weaponize your performance data.
Reducing churn is a powerful driver of growth.
We identify unhappy customers, who are likely to churn. We also highlight the reasons driving the churn.
We separate them by your segments, making it easy for the marketing team to track and run retention campaigns.
Identify customers who are likely to churn
Identify the reasons for churn
Brilliant Customer Experience is the cornerstone of high Retention. It is the driver of growth in both customer base and in Customer Lifetime Value (CLV).
To build that cornerstone, listening and addressing issues rapidly is critical.
Our service does that for you. It automates and accelerates understanding of customer experience. Helping you fix and generate love for your brand.
Transform quality of customer journey
Transform customer experience .
Your customers may be in the same country but speak different languages. Or your customers may be in different countries.
Manas understands this. The product has been trained in nearly 40 different languages. It has been used in 14 different languages.
Identify and separate global and local issues.
Works in multiple languages and multiple countries
A single AI based platform to identify emerging issues, and help you reduce your customer contacts and costs.